A device used to automate the method of making outbound calls and directing them to an agent when a live person answers. Predictive dialing screens out other responses such as answering machines, busy signals or operator intercepts and records the results. Using mathematical algorithms, the dialer takes into account the number of available agents, ...
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http://www.callcenterwoordenboek.nl/site/content.php?page=1&item=19
A device used to automate the method of making outbound calls and directing them to an agent when a live person answers. Predictive dialing screens out other responses such as answering machines, busy signals or operator intercepts and records the results. Using mathematical algorithms, the dialer takes into account the number of available agents, ...
Gevonden op
http://www.callcenterwoordenboek.nl/site/content.php?page=1&item=19
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